Refund & Cancellation Policy

1. Duration Pass Nature & Instant Access

Digicast access passes (such as the ₹29 First Month VIP Pass, ₹149 1 Month Unlimited Pass, ₹499 3 Month Quarter Pass, and ₹999 1 Year Annual Studio Pass) provide immediate digital activation and instant 24-hour grace periods upon proof submission.

Due to the immediate provisioning of digital studio resources and stream synchronization capacity, passes are generally non-refundable once activated and utilized.

2. Eligible Refund Circumstances

We want every creator to have an exceptional experience. You are entitled to a full refund or subscription extension under the following circumstances:

• Duplicate Transactions: If you were charged multiple times for the same duration pass due to a UPI banking delay.
• System Verification Failure: If payment was deducted but your workspace was not provisioned within 24 hours and could not be resolved by support.
• Technical Incompatibility: If Digicast is fundamentally unable to synchronize with your verified YouTube broadcast due to a core platform outage.

3. How to Request a Refund or Plan Correction

To request a review or plan correction, send a message to our official Telegram support bot at @YT_digicast or use the command /support <details> with your:

• Registered Gmail address and Workspace ID.
• 12-digit UPI UTR number and transaction receipt.
• Brief explanation of the dispute.

Our support team investigates and responds to all ticket reviews within 12–24 business hours.